How Do I Complete an Order?
After adding items to your shopping cart, you may complete your order at any time by clicking the "Checkout" link within your shopping cart. To complete the checkout, provide the required information, including shipping, billing and payment details. You may also create a new account for future purchases. [Please note that the information you provide is to complete your order and will never be shared with outside parties. For more information, please read our Privacy Policy.] Click the "Review Order" button to confirm the information you have entered is correct, and then finally submit your order.

What are your Methods of Payment?
We accept Credit and Debit cards including Mastercard, Visa, Discover, and American Express. At this time, we do not accept C.O.D., personal checks, or money orders for products purchased on this site.

For service invoices, we do accept cash or check, as well as the credit cards listed above. Pay your service invoice online with our secure payment form.

How is my Order Shipped?
For customers located within Westchester County, NY, we offer an exclusive FREE local delivery option for chemicals and select pool supplies. We guarantee next day delivery, and in some cases, we can deliver your order the same day! Products eligible for this service are noted in their product description.

For customers outside of Westchester County and all other products, shipping is standard ground through FedEx Home Delivery. Rates are based on delivery address and weight. For more information, please visit our Shipping & Returns page.

What are Reward Points?
This new program is intended to reward our loyal customers with points that can be used to purchase items. For each purchase, Reward Points are awarded for each dollar spent. Points will be credited to your account when your order is shipped and completed.
During checkout, you may apply Reward Points in your account towards your purchase. To view your current Reward Points, log into My Account.

How Can I Submit Special Orders?
Although we carry a wide variety of products fitting the needs of most individuals, we are unable to stock all products available. If you should require products not found on our site, email us your requirements and contact information. Within 48 hours, we will provide you with an accurate quote of cost and an estimated shipping date. You may also call us at (914) 930-4930 for more information.

Where Can I Find MSDS for your Products?
For the safety of our customers, you may view or print the Material Safety Data Sheets (MSDS) for our products. These documents are PDF format, and will require Adobe Reader, a free utility, to view.

What are Email Subscriptions?
We offer special discounts for your online shopping and news stories about pool and spa care through our free monthly newsletter. Customers may subscribe to our free newsletter by using the Newsletter Subscription link under your account settings. After signing up, you will receive a confirmation email which will include instructions for unsubscribing. Every newsletter you receive will also contain instructions on how to manage your subscription.

What is Your Privacy Policy?
Our Privacy Policy states that we will use the information you provide solely for the use of completing an order, or contacting you in the event of an issue with an order. We will never distribute any personal information with outsiders. For more information, please read the entire Privacy Policy.

What are the Terms and Conditions?
Our Terms and Conditions provide copyright, legal, and other miscellaneous information on how we operate and our expectations for how users browse our site. For more information, please read the entire Terms and Conditions.

How Can I Join Your Team?
If you are interested in becoming an employee of Web Chemicals, Inc., please submit your resumé (with proper contact information) to jobs@webchems.com. When a position becomes available that we feel is appropriate, we will contact you.

How Can I Contact Web Chemicals, Inc.?
For general information or feedback, use our convenient Contact form.
To request a service appointment, you may use the Service Request form.
You may also contact us by phone at 914-930-4930 or by fax at 914-930-6031.